* Additional information
about the complete kit from above
This kit is designed for the
individual who wants as much of the work done as possible for them. You
will be given the best customer service we can provide over the
phone and via e-mail. For those customers that prefer this, we can e-mail
pictures of the install process as it is being completed. This kind of
service does not end a the time of shipment of your scope. We will always
be there to assist you with any questions about the system you might have.
Providing excellent customer service is a big priority with us. If
you wish, we can provide personal instruction for the operation of your
system should you be willing to travel to my location or live nearby. I
am willing to travel to your location as well, at your expense.
Sales Tax:
Please add an additional 7.75%
sales tax to your order price for orders shipped inside the state of Texas.
No sales tax will be collected for delivery anywhere else. International
orders will be accepted on a case by case basis. Please e-mail me with
specific information about taxes/duties etc. to your location.
Shipping:
Please allow up to 1 week for
normal shipping. All items will be shipped insured. You may specify
a carrier of your choice. Except where noted, shipping and handling costs
are included in the prices with the exception of air delivery. No COD orders.
We will e-mail each customer with the pertinent shipping/tracking numbers
the same day we ship the item(s). The shipping charges page for the larger
items is here
Alternate Form Of Payment:
I do accept certified check,
money order or personal checks. Payment due when order is placed. Please
see the mailing address below. Payment schedules can be arranged if needed.
Partials/percentages can be arranged as well.
Discounts
Full time students of a Junior
College or University, who send verifiable proof of their status as students,
get a 10% discount on all items, with the exception of the laptops.
Returns/Warranty
Purchasing any of our products
indicates acceptance of the warranty, policies or procedures listed below.
Please print a copy for your records.
GoTo Telescopes (Seller) warrants,
to the original purchaser only, that goods sold will be free of material
defects in design, materials and workmanship for a period of 30 calendar
days following the date of shipment by Seller to Buyer. Seller will repair,
replace, or refund the
sellers parts cost to the buyer as to, goods
that do not conform to the foregoing warranty, provided the cause of the
nonconformity does not arise from or relate to modification, misuse, or
abuse by the Buyer, and provided a warranty claim, stating in writing and
with reasonable particularity the claimed nonconformity, and the goods,
are delivered to Seller within the 30 day period. Repair or replacement
of the product or refund of the sellers parts costs, at Seller's sole option,
shall be the Buyer's exclusive remedies.
Labor charges are non-refundable.
Sellers parts cost can be determined
before the time of purchase and is available upon request. Seller shall
not be responsible for any indirect, special, incidental or consequential
damages whatsoever, including but not limited to damages for loss of
profits for business interruption, for personal injury and for any other
pecuniary or other loss whatsoever arising out of or in any way related
to the use of or inability to use the software or hardware sold to the
buyer.
Support
Buyer e-mail and telephone support
for the hardware and software will be provided to all buyers at the sole
discretion of the seller.
This warranty is given in lieu
of any other warranties, express or implied, including of performance,
merchant ability, fitness for particular purpose, or arising from in the
course of dealing or usage of trade. Goods subject to this warranty must
be shipped postage pre-paid by Buyer to the Seller. Damage to returned
goods in transit are the Buyers sole responsibility. Goods received in
a damaged condition, caused in transit, will be returned to the sender
at senders expense (package and insure your returns well).
Some states do not allow the
exclusion or limitation of incidental or consequential damages, so the
above limitations may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from state
to state. This warranty takes effect for all goods sold on or before December
23, 2000.
All prices and product information
are subject to change without notice and/or obligation.
The software and hardware warranty
is not applicable for "custom" orders where the customer approves each
design element before it is shipped. There is no warranty for custom orders
, but a web page with pictures of all components will be made for the customers
approval before shipment.
Return for Repair of Damaged Parts
This section refers to parts
of a scope drive that are deemed by the customer to be damaged and in need
of repair by GoTo & Tracking Systems.
1. Customer
is to pay postage for the parts to be returned to GoTo & Tracking Systems.
Insurance via UPS is strongly recommended.
2. Return
postage to the customer is to be paid by GoTo & Tracking Systems after
repairs are made.
3. Repair
time will be less than one week unless the electronics are damaged. All
electronics are returned to Mel Bartels of BBAstroDesigns for repair. Return
time is at their discretion and solely under their control.
4. If
parts of a scope drive, that are deemed by the customer to be damaged,
and are returned for repair, are in fact NOT damaged, customer pays for
return postage and a labor charge of $50.00 per hour. Determination of
whether or not the parts are damaged is to be made solely by GoTo &
Tracking systems.
5. Labor
charges incurred from non damaged parts in section 4. that are left
unpaid for more than 30 days will be paid for by the sale of the parts
by GoTo & Tracking Systems. Excess proceeds will be returned to the
customer.
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STORAGE
Telescope mounts and mount parts
shipped to and received by GoTo & Tracking Systems that are not fully
funded for GoTo conversion within 90 days, and return to buyer postage
is not provided, will become the property of GoTo & Tracking Systems
on the 91st day of possession. Sale, use, or destruction of said
parts is at the full discretion of GoTo & Tracking Systems.
All information on this page,
posted at the time of purchase, will be honored. Please make a copy for
your records.
